cancellation policy

Cancellation & Refund Policy
Effective Date: May 9, 2026
Website: www.onexus.co.in
Brand: Onexus

1. Overview
At Onexus, we sell 100% digital educational products. All courses are delivered instantly online — there is no physical shipping and no subscription or recurring billing involved. Every purchase on Onexus is a one-time payment granting you lifetime access to the purchased content.

2. Nature of Our Products
All products sold on Onexus are:
• Digital only — no physical product is shipped
• One-time payment — no recurring or subscription charges
• Lifetime access — once purchased, access does not expire
• Instantly delivered — course content is sent to your registered email immediately after payment

3. Delivery Policy
Upon successful payment:
1. You will receive an order confirmation email instantly
2. Course access link or downloadable content will be sent to your registered email address within a few minutes
3. If you do not receive your content within 24 hours, please contact us immediately at support@onexus.co.in

4. Cancellation Policy
Since all our products are digital goods delivered instantly, the following cancellation terms apply:



|Situation                                                         |Cancellation Status                        |
|-----------------------------------------|-------------------------------------------|
|Before payment is completed                       |✅ Order can be cancelled freely            |
|After payment — content not yet delivered|✅ Cancellation accepted, full refund issued|
|After payment — content already delivered|❌ Cancellation not applicable              |

Once digital content has been delivered to your email, the order cannot be cancelled as the product has already been consumed/accessed.

5. Refund Policy
We offer refunds only in the following situations:



|Situation                                                             |Refund                          |

|Course content not delivered within 24 hours|✅ Full refund                   |
|Duplicate payment / charged twice                 |✅ Full refund                   |
|Technical error preventing access                    |✅ Full refund after verification|
|Wrong product delivered                                 |✅ Full refund or replacement    |
|Change of mind after delivery                          |❌ No refund                     |
|Partially viewed content                                    |❌ No refund                     |
|Purchased by mistake after delivery                 |❌ No refund                     |

Refund Timeline: Approved refunds are processed within 5–7 business days back to the original payment method.

6. How to Request a Refund
If you are eligible for a refund, follow these steps:
 1. Email us at udbhavbharti09@gmail.com
2. Use subject line: Refund Request — [Your Order ID]
3. Include:
• Your full name
• Registered email address
• Order ID / transaction ID
• Reason for refund request
4. Our team will respond within 48 business hours


7. Contact Us
For any order, delivery, or refund related queries:

                                                     

|📧 Email - onexus.co.in@gmail.com                    |
|🌐 Contact Form |www.onexus.co.in/pages/contact](https://www.onexus.co.in/pages/contact)|
|⏱️ Response Time|Within 24 hr business hours                                                |
|🗓️ Working Hours|Monday – Saturday, 10:00 AM – 6:00 PM IST                               |

9. Policy Updates
Onexus reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.